WhatsApp AI CX

Turn WhatsApp into a governed customer experience layer

WhatsApp is often the busiest customer channel, but without governance it becomes a hidden queue. Xi classifies every message, lets AI answer approved cases, escalates sensitive conversations, and connects the result to CX analytics.

AI first response

Routine questions are answered instantly using approved policies and knowledge.

Human handoff

Complaints, sensitive cases, and low-confidence answers are escalated with full context.

Executive visibility

WhatsApp conversations become satisfaction, complaint, quality, and campaign signals.

واتساب كطبقة تشغيل تجربة عميل

Xi لا يتعامل مع WhatsApp كقناة رسائل فقط، بل كمدخل رئيسي لفهم نية العميل، قياس جودة الرد، وتصعيد الحالات التي تحتاج قرارا بشريا.

تصنيف الطلبات والشكاوى والفرص آليا.
ردود AI محكومة بسياسات المؤسسة.
تقارير رضا وشكاوى وأداء قابلة للعرض للإدارة.

Assess your WhatsApp CX maturity

In 30 minutes, Xi maps where WhatsApp messages are delayed, duplicated, or lost between teams.

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