Complaints Intelligence
Turn complaints into an early-warning system for customer experience
Complaints should not disappear inside chat queues. Xi detects critical issues, links them to SLA and ownership, and shows leadership where experience is breaking.
Priority detection
Identify urgent complaints by intent, sentiment, language, channel, and history.
Ownership
Assign responsibility and track whether each complaint is moving toward resolution.
Root cause signals
Group repeated complaints into patterns that teams can fix, not just reply to.
ذكاء الشكاوى
الشكاوى ليست تذاكر فقط؛ هي إشارات مبكرة عن نقاط كسر في تجربة العميل.
- كشف الشكاوى الحرجة قبل تضخمها.
- ربط كل شكوى بمسؤولية وزمن حسم.
- تحويل التكرار إلى أسباب جذرية قابلة للمعالجة.
Find the complaints your dashboard is hiding
Assess how complaints move between channels, AI, employees, and management.
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